Reusable Bag Policy
During the COVID-19 health crisis, customers who wish to bring their own bags will be required to bag their own groceries. Associates will bag groceries for customers using store-provided bags only.
Why are you not allowing the use of reusable bags? Is the store not environmentally friendly? According to the CDC, current evidence suggests that COVID-19 may remain viable on surfaces made from a variety of materials. Therefore, in an abundance of caution, we have informed our cashiers to only bag orders using store provided plastic or paper bags. Reusable bags, purchased at the time of checkout may be used as well. Customers wishing to use reusable bags will need to bag their own orders.
Can I purchase a new reusable bag? Reusable bags are currently for sale. If you purchase a new, reusable bag while at the checking out you may use them.
What about the plastic bag bans in certain states/counties? Many of the plastic bag bans have been temporarily put on hold during the pandemic. The health crisis takes precedence at this time that is why we are choosing to bag groceries in plastic bags.
I clean my bags. Can I use them? Our cashiers will not bag orders using reusable bags. We recommend you keep them home during the COVID-19 health emergency. If you wish to bring reusable bags in the store you must bag your own order. In the state of Massachusetts, reusable bags are banned from stores during the COVID-19 crisis. On July 1, 2020, a plastic bag ban takes effect again in Connecticut.
Do you have any guidelines for cleaning reusable bags? Yes. Guidance for cleaning reusable bags can be found on ShopRite.com and thefreshgrocer.com.
Refunds and Returns
For stores in New Jersey ONLY: To help protect the health and safety of our associates and customers and in compliance with New Jersey law, we have temporarily suspended our refund and return policy — all sales are final. We are unable to accept returns on items purchased during the state of emergency unless they are defective, damaged or spoiled. Please make your purchases carefully and only buy what you need. We appreciate your patience and understanding. Please click here for more details.
For stores in CT, DE, MD, PA and NY: Effective 9/20, all our stores in CT, DE, MD, PA, and NY are back to their “normal” Refund/Return policy. Please click here for more details.