Customer Safety

Q: What are you doing to keep your supermarkets clean/safe during the COVID-19 pandemic?
A: Our stores undergo daily deep cleaning procedures that follow the Centers for Disease Control and Prevention (CDC) recommended protocols as well as our own enhanced environmental cleaning and disinfecting guidelines. In addition, the stores’ food contact surfaces are cleaned and sanitized regularly, and the stores follow a routine of frequent, thorough cleaning of public areas, restrooms, and high-touch places such as conveyor belts, credit card keypads, and shopping carts. We also installed plexiglass shields at our checkout lanes, customer service desks and pharmacies to provide a measure of protection to our associates and customers.

All associates are trained to follow industry-recommended hygiene protocols that include regular hand washing. We also closely follow all state mandates and CDC guidelines, and as new recommendations are shared, we do our best to adapt and respond to changing circumstances.

Q: Will stores continue to require associates to wear a face-covering/mask?
A:. The CDC recently updated its guidance for when masks are recommended with a new tool to monitor COVID-19 community levels. Each county’s COVID-19 Community Level is ranked as low, medium, or high. People can find their county’s level at find your county’s level [t.emailupdates.cdc.gov]). CDC Mask guidance ranges depending on a county’s community level.

Currently, all areas where our stores are located in New Jersey, New York, Pennsylvania, Connecticut, Delaware, Maryland, Massachusetts, Rhode Island and New Hampshire have a low or medium community level. Based on the updated CDC guidance and our community level, associates and vendors no longer need to wear masks indoors unless the community level rises to high or a local regulation/mandate is in place that provides otherwise.

Q: What will you do when/if a store associate has a confirmed case of COVID-19?
A: Our stores are prepared and have implemented the CDC recommended protocol to reduce the spread of the virus. In the event of a confirmed case of coronavirus, stores are trained to take the following steps:

  • Making sure the diagnosed associate is no longer in the workplace.
  • Notifying colleagues who may have been in close contact with the affected associate.
  • Implementing deep cleaning procedures including sanitizing all workspaces used by the associate and common areas including high-touch areas throughout the store.

Q: Are store employees being tested for COVID-19?
A: No, we have not been advised by the CDC or the department of health to test our associates. As part of our regular Human Resources policies, we advise all associates who become ill to stay home and consult with their doctor. Their doctors will determine the course of action, including testing.

Associate Safety

Q: What are your stores doing to prevent the spread of COVID-19?
A: Our stores undergo daily deep cleaning procedures that follow the Centers for Disease Control and Prevention (CDC) recommended protocols as well as our own enhanced environmental cleaning and disinfecting guidelines. In addition, the stores’ food contact surfaces are cleaned and sanitized regularly, and the stores follow a routine of frequent, thorough cleaning of public areas, restrooms, and high-touch places such as conveyor belts, credit card keypads, and shopping carts. We also installed plexiglass shields at our checkout lanes, customer service desks, and pharmacies to provide a measure of protection to our associates and customers.

All associates are trained to follow industry-recommended hygiene protocols that include regular hand washing. We also closely follow all state mandates and CDC guidelines, and as new recommendations are shared, we do our best to adapt and respond to changing circumstances.

Q: Will the store continue to require its associates to wear a face-covering/mask?
A: The CDC recently updated its guidance for when masks are recommended with a new tool to monitor COVID-19 community levels. Each county’s COVID-19 Community Level is ranked as low, medium, or high. People can find their county’s level at find your county’s level [t.emailupdates.cdc.gov]). CDC Mask guidance ranges depending on a county’s community level.

Currently, all areas where our stores are located in New Jersey, New York, Pennsylvania, Connecticut, Delaware, Maryland, Massachusetts, Rhode Island and New Hampshire have a low or medium community level. Based on the updated CDC guidance and our community level, associates no longer need to wear masks indoors unless the community level rises to high or a local regulation/mandate is in place that provides otherwise.

Q: Is ShopRite requiring its associates to receive the vaccine?
A: We encourage all of our associates to get vaccinated. However, we are not requiring our Associates to be vaccinated at this time. The decision to receive the vaccine should be made between an individual and their health care provider. We are actively participating in vaccine and booster distribution in at many pharmacies in our stores and have been holding clinics off-site as well.

Q: Are store employees being tested for COVID-19?
A: We have not been advised by the CDC or department of health to test our associates. As part of our regular Human Resources policies, we advise all associates who become ill to stay home and consult with their doctor. Their doctors will determine the course of action, including testing.

Q: What will you do when/if a store associate has a confirmed case of COVID-19?
A: Our stores are prepared and have implemented the CDC recommended protocol to reduce the spread of the virus. In the event of a confirmed case of coronavirus, stores are trained to take the following steps:

  • Making sure the diagnosed associate is no longer in the workplace.
  • Notifying colleagues who may have been in close contact with the affected associate.
  • Implementing deep cleaning procedures including sanitizing all workspaces used by the associate and common areas including high-touch areas throughout the store.
Pricing and Product Availability

The COVID-19 outbreak resulted in unprecedented demand for goods and services and has impacted all retailers and the entire economy.

Q. Why are you raising prices?

A. Price increases are industry-wide and due to labor and transportation shortages, supply chain issues and the rising cost of energy. We remain committed to keeping our costs low and securing the best pricing so that we can pass on savings to our customers. Our weekly sales and promotions throughout the store are designed to help customers save. Our circular, Price Plus club loyalty card, ShopRite app, digital coupons and store brands like Bowl & Basket, Wholesome Pantry and Paperbird can also help offset price increases.

While price increases are being passed on from every sector of the supply chain, we remain committed to helping customers save every time they shop through our weekly sales and specials, Price Plus club discounts and digital coupons. Customers can also expect to see new promotions launching in our stores on a weekly basis.

Q. Why are some shelves empty?

Like most in the retail sector we have experienced some supply chain challenges, however, customers will find our stores stocked. We are thankful for our team of dedicated associates and for shoppers who have been patient and understanding during this time. While there may be limited availability of some items, we are confident that our customers will find everything they need, thanks in large part to our strong relationships with vendor partners, local growers and suppliers.

Customer Policies During COVID-19

Refunds and Returns

All our stores in Connecticut, Delaware, Maryland, Pennsylvania, New Jersey and New York are back to regular Refund/Return policies. For more information about ShopRite’s return policy, please visit shoprite.com.

ShopRite from Home PickUp/Delivery

The demand for our online shopping service has skyrocketed during the pandemic and we’ve added capacity to our ShopRite from Home service.

Click here for more ShopRite from Home information.

Employment Opportunities

Are your stores hiring additional workers?
As a result of the COVID-19 pandemic, we are experiencing an unprecedented increase in consumer demand and volume at our supermarkets and we are looking to fill a variety of positions across our stores and warehouses. We recognize that during these challenging times, our stores can play a role in providing job opportunities for individuals who may be displaced from their current place of employment. Our goal is to keep our stores fully staffed so that we can continue to provide the best possible customer service to shoppers and support our communities during this difficult period.

Individuals interested in joining our team are encouraged to visit:
ShopRite Career CenterPrice Rite Marketplace Career CenterThe Fresh Grocer Career CenterDearborn MarketGourmet Garage or Wakefern Careers